Refund Policy

This policy explains when Caissa Chess Academy refunds a payment and how to ask for one. It covers monthly class fees, camps and anything else you pay the academy for.

1. Monthly Class Fees

Class fees are paid for a calendar month. As a rule, a month’s fee is not refunded once that month’s classes have started, including when a student misses classes or stops attending part-way through the month.

2. When We May Refund

Every request is looked at case by case. We are most likely to refund when:

• you paid for the same month, or the same camp, twice;
• a payment went through by mistake or because of a technical error;
• the academy cancels a class, a month or a camp and cannot offer a suitable replacement;
• you ask before that month’s or camp’s classes have started.

Where it is fairer, we may instead offer a replacement class, a move to another class group, or credit towards a later month.

3. Classes Cancelled by the Academy

If the academy cancels a class, we will normally arrange a replacement or recap session. If more than half of a session is not held because of the academy, we may make a partial adjustment.

4. Camps

Camp payments are refunded on the same case-by-case basis. A full refund of a camp payment releases the child’s place in the camp.

5. How to Ask for a Refund

Send us a message from the Contact page in the parent portal. Tell us the child’s name, the month or camp, and why you are asking. We aim to reply within 2 business days.

6. How Refunds Are Paid

If we agree to a refund, we return the money by bank transfer or in cash at the academy. This applies to card payments too. Once the refund is recorded, you will get a message, and the Payments page in the parent portal will show the amount and the date.

7. What a Refund Changes

• Part of a payment: nothing else changes. Your child’s classes for that month stay open.
• The whole payment: that month is unpaid again, so the classes it paid for close until the month is paid.

8. Books and Other Items

Items bought from the academy can be replaced or refunded within 7 days if they arrived damaged or have printing mistakes. Otherwise they must be in their original condition.

9. Contact Us

Questions about this policy? Send us a message from the Contact page.