Privacy Policy

At Caissa Chess Private Limited (“Caissa Chess Academy”), we are committed to protecting the privacy and security of our students’ and parents’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, register for classes, or use our platform.

1. Information We Collect

We may collect the following information from parents or guardians:

• Full name
• Phone number
• WhatsApp number
• Email address
• Physical address
• NIC or identification details (where required)

We may collect the following information regarding students:

• Student name
• Age and Date of Birth
• School
• Lichess username or other chess platform username
• Profile photo
• Class/group details
• Learning progress and performance records

We may also collect technical information automatically when you visit our website, including:

• IP address, browser type, and device information.
• Cookies and usage data (if analytics tools are enabled).

2. How We Use the Information

The collected data may be used for the following purposes:

• Account creation and management.
• Class scheduling and student progress tracking.
• Processing payments securely.
• LMS access management.
• Communicating via WhatsApp and email for class updates and announcements.
• Sending marketing messages, promotional content, and program announcements (users agree to receive such communications by accepting our terms, where permitted).
• Improving academy services and website performance.

3. Information Sharing

We respect your privacy and do not sell or trade your personal information. We may share user data only with necessary third-party service providers for operational purposes, including:

• PayHere: For secure payment processing.
• WhatsApp: For customer communication and support.

Other than the above, user data will not be shared with third parties unless required by law or with your explicit consent.

4. Data Security

We implement secure data transmission methods such as HTTPS. Access to user data is restricted to authorized academy personnel only. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, manage sessions, and gather usage information. You have the option to disable cookies through your browser settings, though this may limit certain features of our website.

6. Data Retention

User data may be stored for up to 1 year after an account becomes inactive. After that period, the data may be deleted unless it is required to be kept longer for legal, tax, or administrative purposes.

7. Your Rights

Users may request to view, correct, or delete their personal data through their account dashboard (where available) or by contacting academy support.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please send us a message from the Contact page in the parent portal.